This full-service industrial distributor needed a reliable solution in their migration to Android on touch-only devices.
IBT maintains a central distribution center in Merriam, Kansas, that supplies 38 branches throughout the Midwestern, Southern, and Southwestern United States. What started as an equipment upgrade to aging handheld scanners, quickly emerged as an operating system migration to Android and a complete overhaul to their workflow user experience. By implementing touch-only form factors for their new devices, missing F keys and their functions needed to be replaced and accessed with on-screen elements such as buttons, icons, and optimized processes. For more than 16 months, IBT attempted to implement an unsuccessful approach to modernize green screen applications that left many employees frustrated and dissatisfied.